Resume
Experience
April 2020 -June 2022
Customer Service Associate
Publix
Orlando, FL
❖ Led performance placing in top 3 of donation earners for The
Children’s Miracle Network for Q1 2022.
❖ Provided premier customer service by guiding customer interactions
beyond expectations, frequently recognized for model communication skills such as question-based problem-solving and active-listening.
❖ Managed high volume point-of-sale transactions exceeding $5,000 on a given workday; including but not
limited to cash handling.
February 2019 - October 2020 / January 2022 - Present
Trainer (W2) /
Independent Contractor
Instacart
Orlando, FL
❖ Developed recognizable relationships with retailers as noted
facilitating nearly 4, 000 orders maintaining a 5 of 5 star customer rating.
❖ Enhanced customer experience by utilizing critical decision-making techniques and context-based problem solving.
❖ Executed training for 75+ new in-store shoppers on company values,
and processes to assist in achieving individual metric goals.
Skills / Tech-Stack
SQL
Excel
Power BI
Google Sheets
Tableau
R Programming
Methods
Data Collection
Data Preparation
Data Visualization
Data Processing
Data Analysis
Data Storytelling
Education
January 2017-2019
University of Central Florida
- Interdisciplinary Studies
Orlando, FL
In addition to discovering the concept of interdisciplinary studies, UCF served me greatly. From membership in the office of Multi-cultural Academic Student Services and my background in the Trio program, I was fortunate to be surrounded by people who supported my development.
August 2016
Valencia College
Associate's of Arts Degree
- General Studies
Orlando, FL
While enrolled at Valencia I was lucky to have an excellent statistics professor who reignited my passion for math.
Using it's Direct Connect program upon earning my Associate's degree, I transferred to the University of Central Florida.
August 2012
- April 2014
Hiram College
- Sociology
Hiram, OH
Hiram is a very special place; my time there is very dear to me. This small college in northeast Ohio attracts beautiful minds from around the world.
Having been recruited for for athletics brought me to Hiram; however, my academic programs and campus involvement brought me to treasure this school.
Unfortunately, I left prematurely due to my father's medical diagnosis after my sophomore year.